c#之电子邮件到达时的 CRM 2011 更新事件

在 CRM 中，当电子邮件到达并在其中包含跟踪 token 时，它们会自动将相关字段设置为事件(或与它们相关的任何内容)

不幸的是，记录墙没有更新此信息，因此即使您正在关注此案例，也不会提醒您有新事件。

我想写一个关于电子邮件或事件(或两者)的插件来更新记录墙并创建一个任务以在 3 天内跟进该电子邮件。

我正在查看 SDK，但我看不出当一封电子邮件在到达 CRM 时/已设置其相关字段时管道中的适当事件是什么。

文档中没有详细描述 CRM 电子邮件创建生命周期。 [握拳]

困扰我的额外事情

我似乎无法包含引用以获取强类型的电子邮件、帖子或案例(让我抓狂)

测试这个真的很难(比它应该的更难)

编辑这是我当前的代码

namespace Assembly.Plugins 
{ 
using System; 
using System.ServiceModel; 
using Microsoft.Xrm.Sdk; 
using Microsoft.Xrm.Sdk.Query; 
 
/// <summary> 
/// PostEmailDeliverIncoming Plugin. 
/// </summary>     
public class PostEmailDeliverIncoming : Plugin 
{ 
    /// <summary> 
    /// Initializes a new instance of the <see cref="PostEmailDeliverIncoming"/> class. 
    /// </summary> 
    public PostEmailDeliverIncoming() 
        : base(typeof(PostEmailDeliverIncoming)) 
    { 
        RegisteredEvents.Add(new Tuple<int, string, string, Action<LocalPluginContext>>(40, "DeliverIncoming", "email", ExecutePostEmailDeliverIncoming)); 
 
        // Note : you can register for more events here if this plugin is not specific to an individual entity and message combination. 
        // You may also need to update your RegisterFile.crmregister plug-in registration file to reflect any change. 
    } 
 
 
    protected void ExecutePostEmailDeliverIncoming(LocalPluginContext localContext) 
    { 
        if (localContext == null) 
        { 
            throw new ArgumentNullException("localContext"); 
        } 
 
        //Extract the tracing service for use in debugging sandboxed plug-ins. 
        ITracingService tracingService = localContext.TracingService; 
 
        // Obtain the execution context from the service provider. 
        IPluginExecutionContext context = localContext.PluginExecutionContext; 
 
        // Obtain the organization service reference. 
        var service = localContext.OrganizationService; 
 
             // The InputParameters collection contains all the data passed in the message request. 
        if (!context.InputParameters.Contains("Target") || !(context.InputParameters["Target"] is Entity))  
            return; 
 
        // Obtain the target entity from the input parmameters. 
        var target = (Entity)context.InputParameters["Target"]; 
 
        // Verify that the target entity represents an account. 
        // If not, this plug-in was not registered correctly. 
        if (target.LogicalName != "email") 
            return; 
 
        if((string)target["direction"] != "Incoming") 
            return; 
 
        if (target["regardingobjectid"] == null) 
            return; 
 
        try 
        { 
            // if its not a case I don't care 
            var incident = service.Retrieve("incident", (Guid)target["regardingobjectid"], new ColumnSet(true)); 
            if (incident == null)  
                return; 
 
            var post = new Entity("post"); 
 
            post["regardingobjectid"] = target["regardingobjectid"]; 
 
            post["source"]=new OptionSetValue(0); 
            post["text"] = String.Format("a new email has arrived."); 
 
            // Create the task in Microsoft Dynamics CRM. 
            tracingService.Trace("FollowupPlugin: Creating the post."); 
            service.Create(post); 
 
 
            // Create a task activity to follow up with the account customer in 7 days.  
            var followup = new Entity("task"); 
 
            followup["subject"] = "Follow up incoming email."; 
            followup["description"] = "An email arrived that was assigned to a case please follow it up."; 
            followup["scheduledstart"] = DateTime.Now.AddDays(3); 
            followup["scheduledend"] = DateTime.Now.AddDays(3); 
            followup["category"] = context.PrimaryEntityName; 
 
            // Refer to the email in the task activity. 
            if (context.OutputParameters.Contains("id")) 
            { 
                var regardingobjectid = new Guid(context.OutputParameters["id"].ToString()); 
                followup["regardingobjectid"] = new EntityReference("email", regardingobjectid); 
            } 
 
            // Create the task in Microsoft Dynamics CRM. 
            tracingService.Trace("FollowupPlugin: Creating the task activity."); 
            service.Create(followup); 
        } 
        catch (FaultException<OrganizationServiceFault> ex) 
        { 
            throw new InvalidPluginExecutionException("An error occurred in the FollupupPlugin plug-in.", ex); 
        } 
        catch (Exception ex) 
        { 
            tracingService.Trace("FollowupPlugin: {0}", ex.ToString()); 
            throw; 
        } 
    } 
} 
} 

请您参考如下方法:

我一直在与这个完全相同的问题作斗争，并偶然发现了这篇文章。我想我会为您(如果您仍然需要)和将来遇到此问题的任何其他人发布解决方案。

这是我得出的解决方案: - 使用插件注册工具在适当的步骤注册一个新图像(Stage =“40”，MessageName =“DeliverIncoming”) - 将新图像设置为后图像 - 在您的插件中获取 Post Image 的实体 ID:

Guid emailID = context.PostEntityImages["PostImage"].Id; 
Entity emailFromRetrieve = localContext.OrganizationService.Retrieve( 
    "email", 
    emailID, 
    new Microsoft.Xrm.Sdk.Query.ColumnSet(true)); 
Email email = emailFromRetrieve.ToEntity<Email>(); 
 
if (email.RegardingObjectId == null) 
{ 
    return; 
} 
 
var regardingObject = email.RegardingObjectId; 

希望这对您有所帮助!